Returns Policy

You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). There are a few exceptions in the same such as DJI Drones. Drones have no return policy at all once shipped cannot be returned or cancelled. The warranty and support for drones is not provided in India currently.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returned Goods Policy & Procedures

All Pantone books include 1 Yr warranty when urchased officially with an Invoice from Design Info + Additional 1Yr as a promotional offer from Design Info.

ALL RETURNS ARE CAREFULLY INSPECTED UPON RECEIPT

All returned packages will be thoroughly inspected and a determination will be made if eligibility of requirements are met for credit, replacement, exchange or repair. Please be sure to follow these guidelines to avoid any delay or denial of processing your return. Return processing may take up to 2 business days from the time your return is received.

RETURNING A DEFECTIVE ITEM
Defective products may be returned to us provided our manufacturer's warranty has not expired. You will need to provide a customer proof-of-purchase to validate warranty status. Defective products may be repaired or exchanged at our discretion.

RETURNING A NON-DEFECTIVE ITEM
Non-defective items may be returned within 7 days of original invoice date. Customer is responsible for freight charges back to Design Info.

SOFTWARE AND CONSUMABLES
Opened software and consumables (.i.e, swatch cards and replacement pages) are not returnable.

COLOR FORECASTING PRODUCTS
All sales of PANTONE color forecasting products such as the View Colour Planner and View Home, etc... are final. Because of the proprietary information contained in these products, we cannot offer returns, refunds or exchanges.

HOW TO RETURN A PRODUCT
To help ensure timely processing of your product return, please follow the steps listed below before returning any product to Design Info.

You need a to write on a letter head, stating the reason for your return.

Design Info will not be responsible for returns without an a letter of statement stating the reason for return. You must ship the product to Design Info within 15 days of sending the letter head to team on sales@designinfo.in

• Ship back all products you are seeking to return to Design Info
• All products must be 100% complete, in as-new condition, along with any media, documentation and any other items that were included in your original shipment
• Include letter head with signature
• Products must be returned in their original packaging
• Please send your returns to our registered address.

Upon receipt of your return, Design Info will issue a credit or a refund of the purchase price paid, less shipping and handling subject to this policy.

Design Info return policy will not be honored in the event that a return shipment is received by Design Info improperly packaged, altered or physically damaged.