Returns, Refund & Warranty Policy

Highlights:

• Replacement (with the same product) of upto 7 Days is covered, provided the product has a manufacturing defect only. Certain sensitive products have been mentioned with 3 days replacement which will cover upto 3 days only.
• You can ship the items to Design Info, Mumbai in the original condition with brand packaging as delivered. Tags, warranty papers and labels must be intact.
• Free Returns (replacement with same product only) are applicable on almost all items* unless they are perishable or media items provided all the other terms and conditions in this policy is covered.
• Returns (replacement with same product only) can be arranged for free if you are in a free pick up zone. Orders outside India have to shipped back to us at the customers expense only for any kind of repair / warranty services.

Products are returnable (replacement with same product only) within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories or defective . Our return policy lasts 7 days from delivery. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange unless explicitly stated. Certain sensitive products cover only 3 days replacement.

To be eligible for a return (replacement with same product only), your item must be unused and in the same condition that you received it. It must also be in the original packaging. Return (replacement with same product only) will be processed only if:

• It is determined that the product was not damaged while in your possession;
• The product is not different from what was shipped to you;
• The product is returned in original condition (with brand’s/manufacturer’s box, Tag intact, User Manual, Warranty Card and all the Accessories Therein).

Return Terms

1. If you wish to return (replacement with same product only) an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Design Info shall not be liable in any manner for any misuse or usage of such information.
2. Each and every item on this website which is eligible for 7 days replacment shall be replaced by the brand directly. Design Info does not replace any product without the permission of the brand which is given only after the customer speaks with the brand and raises a formal complaint for replacement. The brand will them replace the product and ship it to the customer.
3. Products may not be eligible for return (replacement with same product only) in some cases, including cases of remorse such as incorrect model or color of product ordered or incorrect product ordered.
4. Products marked as “non-returnable” on the product detail page cannot be returned.
5. Additional information is not required to return an eligible order unless otherwise noted in the category specific policy.
6. Products may be eligible for replacement only if the same seller has the exact same item in stock. Electronics are not eligible for return and can only be replaced for a manufacturing defect.
7. If the replacement request is placed and the seller does not have the exact same product in stock, we will provide a refund.
8. Godox, Profoto & Elinchrom lights are only covered in warranty. They must be returned back to us for any kind of repairing of servicing that may be required.
9. Returns for non-working products are made by the brand themselves. Items covered in warranty of the product is to be claimed by the brand its self, so that repairs and after service is provided by the brand.
10. Drones & Robots dont cover any kind of warranty, returns or replacement. There is no service center of DJI in India and absolutely no repairs or returns possible. Paid servicing on case to case basis after inspection of the product may be provided if the product is servicable. 

*Several types of goods are exempt from being returned. Perishable goods such as food, flowers, media, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Electronic products are not applicable for replacement for any kind of reason. Electronics, Bags & Pouches cannot be returned for refund, only replacement for manufacturing defect is available.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. The product must be sent to Design Info warehouses with the original invoice so that the the return can be tracked in your My Order Section.

There are certain situations where only partial refunds are granted: (if applicable)

• Media with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 7 days after delivery

Warranty

• If any product is covered in warranty, warranty and after sales service is provided by the brand / manufacturer of the product as per their terms and conditions at their service center. Customer must ship the product and coordinate with the brand at their service center.
• Imported products or products marked as Imported on the website in the title or description do not cover warranty in India and service center for those products may deny warranty coverage as a complimentary service. We may be able to support with a paid plan to help service the product.
• Warranty shall be provided by the brand (manufacturer) for retail products if the product is covered under warranty by the brand. Warranty is limited.
• Warranty for 2nd year in the case of Gopro branded action camera, if and only if sold with 2 years warranty, is provided by Design Info in India and the terms and conditions for the same are mentioned on this link.

  Below warranty is not applicable or can be rendered as null & void if:

  • The product is any accessories.
  • On external plastic/rubber/glass parts of the product.
  • Normal wear and tear.
  • Product not used in the manner specified in the User Manual.
  • The product is physically damaged, modified, installed, maintained, or repaired by someone not authorized by Design Info and operated in ways other than as recommended by Design Info.
  • On defects or damage caused due to accidents, transportation or shifting, mishandling, negligence, tampering, breakage.
  • Any kind of defect in battery, filament tube, light tube or LED tube. Any defect caused to power voltage fluctuation, over charging or heat damage of mother board.
  • Malfunctions or damages resulting from lightening, fire, civil unrest, and/or accidents or any kind of natural calamities.
  • The product is faulty or damaged due to abnormal voltage, faulty electric connections/wirings, or any external electrical faults in the product.
  • The serial number, model number, or warranty stickers of the product are deleted/altered/removed or tampered with.
  • Improper storage and poor environmental conditions.
  • On parts requiring replacement due to environmental conditions, corrosion, rust, stain, etc.
  • Improper or reckless use, improper maintenance, lack of supervision, which will be determined by the authorized service centre.
  • Defects caused by rodent infestation, household pets, rats, cockroaches, or any other animal or insects.
  • Any other circumstances that are contradictory or are not in compliance with business ethics.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There will be no refund for advances taken for cash on delivery / pay on delivery order. This advance token amount is taken to prevent fraud and accidental orders as well as the additional charge we incur to procure and ship the product.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items (if applicable)
Sale items will be refunded at sale price. Certain sale items may not be refundable. The refund amount will be the actual amount of purchase and not the price quoted on the website. Sale items dont include free returns and exchanges as Designinfo.in covers low margins on these products as end of season sale. You may have to self ship these items to Design Info warehouses.

Exchanges (if applicable)
We only replace items with the same product if they are defective or damaged by Design Info before delivery to the customer. If you need to exchange it for the same item, send us an email.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping of Returns
To return your product, you should mail your product to:
No.1, Saremals, Shastri Hall Building, Nana Chowk, Grant Road West, Mumbai, MH, 400007, India.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an expensive product, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.